Services A-Z (121)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z


3-D Printing

Memorial Library offers 3-D printing.


Add Phone

Submit this request to purchase a new phone, upgrade an existing phone, or add a softphone (Webex) service.

admin computing reports folder access

Folders containing Administrating Computing Services files, accessible through a SUNY Cortland network shares drive.


Adobe Acrobat and Adobe Creative Cloud

Adobe Sign

A cloud-based e-signature service that allows the user to send, sign, track, and manage signature processes.


SUNY Cortland's parking management system, allows for online ordering of permits and ticketing.

Argos Reporting Service

A reporting tool that allows users to access and extract information from various SUNY Cortland databases.

AV System Design

Campus Technology Services offers a campus resource for audio-visual system development, procurement and installation coordination.


Banner Client

Application navigator, administrative pages, general administrative office use

Banner Client Authorization

User authorization form to request access to Banner for administrative offices and administrative assistants


Every class has a Blackboard site associated with it which is linked to the instructor and populated by Banner registrations. Blackboard can also share content through content pages, organize them into modules, share audio and video resources, and embed Publisher resources, allowing you to teach fully online if desired.

Blackboard Org Request

Use the form to request a Blackboard Community shell. A Non-course Blackboard shell will be created for use with advisees, groups or committee work.

Bring Your Own Device (BYOD)

A personal device owned by you and used on the campus network.


Cable TV

Cable TV drops are installed by Term Contractors and financially supported by the requesting department.

Camera Requests

Memorial Library offers video and still cameras for student, faculty, and staff use. Cameras, camcorders, and accessories (including battery, power charger, USB cable, HDMI cable, instruction manual, and camera bag) may be borrowed.

Campus Communicator

Tool used to send targeted emails to groups on campus.

Campus Communicator Sender Request

Use the form to request access to use Campus Communicator to send targeted emails to groups on campus.

Campus Directory

A listing of all faculty/staff at SUNY Cortland.

Change Phone

Request form for programming changes on desk phones. For example: adding/removing extensions or conditional forwarding.

Cisco WebEx

Cisco Webex is an app used for video conferencing, online meetings, screen share, and webinars.

Classroom Microphone Request

request a microphone for a classroom

Co-Instructor/BB Observer

If you need forms for co-instructor authorization or for students to audit your Blackboard course, please find them on the Student Registration and Record Services homepage.

Computer Lab Software Finder

Allows you to search for software that is currently installed in a campus computer labs.

Computer Lab/Classroom - AV issue

If problems arise when using technology in an instructional space , i.e., classroom or collaborative space, Campus Technology Services can be contacted to resolve the issues. To request this service dial x4799 (or the THC at x2500)

Computer Lab/Classroom - Computer issue

If problems arise when using technology in an instructional space , i.e., classroom or collaborative space, Campus Technology Services can be contacted to resolve the issues.

Computer Lab/Technology Classroom - Software Request

Request software for use in a classroom.

SUNY Cortland's main web page.

Course Reserves

Memorial Library offers faculty the option to to place course materials on reserve for short term loan periods.

COVID-19 Screening Apps

App used to screen for COVID symptoms before SUNY Cortland employees report to campus.

COVID-19 Vaccination Recording Apps

Applications to upload and record proof of vaccination

CTE System

Course Teacher Evaluations are a way for students to evaluate the course as a student, and offer comments and suggestions for its continued improvement. Responses are kept anonymous and are not linked to students' identification in any manner. Students' NetID, C Number, and name are never exposed to a faculty member when they review Course Teacher Evaluation Responses.


Degree Works

Web based tool used to audit degrees and advise students.

Departmental Shares

Dedicated department network storage space. Departments save department files in their allocated departmental shares.

Discounted software for Faculty, Staff, and Students

SUNY Cortland Faculy, Staff, and Students are eligible for discounted software for several different products at

Distance Learning Classroom Training and Support

Sperry 309 is a staffed distance learning classroom capable of remote conferencing and recording.

DotCMS Publishing

dotCMS provides the infrastructure to build content throughout SUNY Cortland website.

Duo - Multifactor Authentication

SUNY Cortland uses a two-factor authentication solution called Duo to help protect your SUNY Cortland account. Your first factor of authentication is your username and password. Your second factor is Duo. Duo prevents anyone but you from accessing your account, even if they know your password.



EMS Calendaring System

Online scheduling system used by Faculty/Staff to reserve spaces on campus.


An enterprise video management system that allows faculty, staff and administrators to upload videos that can be shared with the campus community.

Ensemble Account Request

Faculty, staff and administrators can request an Ensemble account for SUNY Cortland purposes. (TDX ticket)

Equipment Move

Relocation of computer equipment and telephone equipment.

ESET Antivirus

Enterprise Antivirus Software


Faculty Web Page Support

Technical support for faculty building their web pages.

Faculty/Staff Equipment Loan

Memorial Library offers a variety of equipment for faculty and staff use. Laptops, video cameras, still cameras, projectors, screens, PA systems, and audio recorders may be borrowed.


Online form creation and data tracking tool.

Formstack Account Request

Request a Formstack account for creating online forms in Formstack.

Fusion SLC Management System

Software package used to manage memberships, services and offerings in the SLC.


General Computer Troubleshooting

Support for all types of endpoint devices, including laptops, desktops, mobile devices, and related peripherals. These devices are institutionally owned. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.

General Software Issues

If you do not see the software you need help with listed, use this service

Gutenberg Print Server

Shared printers across campus are on the Gutenberg Print Server


Hardware Software Requests

Online hardware/software ordering system for new Hardware or Software

Horizon VMs

Horizon Vmware allows for the utilization of virtual machines (VM) and applications.


Information Security Program

SUNY Cortland's information security policies, procedures, guidelines, and standards.

Interlibrary Loan

Use this to report problems with your Interlibrary Loan (ILLiad) account. Most questions about interlibrary loan can be answered by reviewing this Interlibrary Loan FAQ page:


Resources and content existing outside the campus network.

Internet Connectivity issue - single device

A single device that is experiencing issues connecting or staying connected to the network and/or internet.

ISE Endpoint Registration


Linking to Library Resources

Use this to report problems when trying to use online library resources, such as ONESearch, Library Databases, or links to specific articles or videos.


Materials Requests

Used to submit requests for library materials needed for your classes, such as e-Books and/or educational videos. Please check our catalog before submitting your request.


Mathematica is a computational software program, integrating computation into complete workflows, used in scientific, engineering, and mathematical fields and other areas of technical computing.

Microsoft Office

A suite of Microsoft apps, including Word, Excel, Outlook, and Teams.

Microsoft Outlook

Microsoft Teams

Microsoft Teams is a communication platform and part of the Microsoft 365 family of products. It allows for video calling, chat, and collaboration.

Microsoft Teams Dial In

Allows for phone dial into a Teams meeting for audio-only. Requires a license and can be assigned to faculty or staff to host meetings with dialin capabilities.

Multi-Factor Authentication (MFA)

Multi-Factor Authentication (MFA) is a security technology that helps protect and secure your SUNY Cortland account with another layer of proof of your identity when you log in. When you log in using the Microsoft Authenticator App on your cell phone.


SUNY Cortland's portal for students, faculty, and staff.

myRedDragon Log In

Login for MyRedDragon, SUNY Cortland's portal for students, faculty, and staff.


Network Clock


Office 365 For Students

Microsoft Office 365 is a suite of productivity software delivered and accessed over the internet. This includes Microsoft Office suite of desktop applications including Word, Excel, Publisher, PowerPoint, Access, Outlook, OneDrive and Skype for Business.


OnBase is used by Administrative Offices to convert paper documents into electronic records.

Online Newspaper Subscriptions

The Library is pleased to provide SUNY Cortland students, faculty, and staff with access to the Chronicle of Higher Education, as well as Digital Editions of the New York Times and The Wall Street Journal.

Online Safety and Security

SUNY Cortland's procedures and recommended best practices to safeguard our data and computer systems.

Operations Service Request

Request for reports/lists from Banner.


Password Management

Maintain, change and update your NetID password

Patch/Release Request

Requests for programmers to implement changes via software patches to clones of Banner.

Phish Bowl

The SUNY Cortland Phish Bowl is a webpage that displays examples of phishing emails seen by SUNY Cortland Systems Administrators. If you get a suspicious email but do not see it in the Phish Bowl, do NOT assume it is safe. There are many variants of every Phish, and new ones are sent each day. When in doubt, consult with the Technology Help Center.

Point and Click

Point and Click is a Health Record System.

Poll everywhere

Poll Everywhere is a dynamic online polling platform that allows students to vote on custom teacher-generated polls through text messaging (SMS), smartphone, or computer by visiting this website. Faculty may request an account through Design Help.

Printing Problems



Read&Write is a suite of reading, writing, and study tools that make the web, documents and files more accessible. This software appears on a toolbar and can be customized to allow users to focus on the handful of features they find most helpful. Please contact Jeremy Zhe-Heimerman for operating instructions and assistance.

Repair Phone

Submit this request to for phone repair services.

Report a Security Incident

Submit this form to report a security incident.

Report Phishing

Information Resources reviews reports of possible phishing emails. To report a phishing email, forward the offending email to We will take a look at the email to determine if it is a scam, block the email as necessary, and report any offending sites.

Request For Exception to "External" Tagging

Some SUNY Cortland services use cloud systems which are not physically located on campus. In some cases it may be appropriate for these systems to be exempted from the "External" tagging because they are a trusted source. Guidelines for this process:

Service is specific to SUNY Cortland
Service is a campus standard platform used across several units

Request For Shared Mailbox

A shared mailbox allows for multiple to access a mailbox and/or the creation of a generic email address.


Vendor provided internet service within residence halls.

Respondus Lockdown Browser

LockDown Browser® is a custom browser that locks down the testing environment within Blackboard. It can be paired with Respondus Monitor which is an automated proctoring service that utlizes a computer's webcam.


Section Merge

Instructors who teach multiple sections or cross listed courses may prefer to manage those sections through a single course

Select Survey

For large-scale surveying needs, Select Survey is a robust system allowing you to get all the data you'd need. You will have to request an account and we highly recommend meeting with an instructional designer for training.

Self Service Banner

View grades, schedules, financial aid awards, registration status

Self Service Banner Authorization

User authorization form to request access to view self service banner where you can see student and advisee and class information. This access is generally faculty, coaches, and administrative assistants

Shared Email Account

Emails shared by multiple users for departments or committees

Single Sign On

Provides a single username and password to log in to multiple third-party and local services.

SMART boards

SMART Online Learning Suite and SMART Notebook Training is available from a Certified SMART Trainer for faculty, staff and students who are currently using or intend to use SMART boards in the future both inside and outside of the classrooms.

Software Training

Training classes are offered for various software applications to faculty, staff and students. Visit the following web site to see the current class offerings ( All requests should go to Julia Morog.

Software/Web Development

The process of developing software/webpages for campus use

SPAM Whitelist Request

Request to have an email domain whitelisted.


Streaming service available in Res Halls


SPSS is a statistical analysis package that is available for purchase by a site license. Use the Hardware/Software Ordering System to purchase this software.


Starfish is a system where advisers, faculty, and staff can work together to empower students to achieve their academic, career, and life goals.

Static IP Address & Domain Name Request

Streaming Video Service

The Memorial Library Video collection consists of streamed DVDs and VHS tapes. In addition, the library subscribes to streaming video databases.

Surplus Equipment

Hardware that is no longer needed or functional may be formally removed from campus inventory and properly disposed.


TA/GA Request

Provides student access to Blackboard using specialized roles for students. The TA/GA initiates the form and the faculty member approves the role of the student.

Titanium Scheduler

A mental health platform that the counseling center uses for patient scheduling and records.

Trickledown Request

Reassigning a piece of equipment from one user to another


U Drive

Dedicated network storage space for individuals. Individuals can save their work related files in their allocated U Drive.

Using The Library


Vendor Network Access

Visual Messaging

Is the dynamic display of information and graphically rich content that utilizes state-of-the-art digital technology and high-speed networks to deliver visually stimulating, information-packed messages, in a timely and effective manner. Visual messaging appearances are located at numberous locations across campus. Contact the Communications Office for direction regarding posting information on these signs.

Voicemail Request

Submit this form to request a new voicemail account for a new employee or to replace an existing voicemail account.


VPN (Virtual Private Network) is a secure connection SUNY Cortland employees can utilize to access the campus network and resources from an off campus location.


Watermark / Taskstream

A central home for assessment, accreditation, program review, and strategic planning processes. With transparency and clear guidance for all stakeholders, you can create a solid foundation for meaningful assessment across your institution.

WebEx Account Request

Submit this request form to receive a WebEx account.

WEPA - Printing Services

A cloud based pay-for-print printing service for students on campus. WEPA allows students to print to any of the twelve kiosks located in ten different locations accross the campus.

Wired Network Service

Wireless Network

SUNY Cortland's wireless network includes Cortland-WiFi, Cortland-Guest, and Cortland-Conference.

Workshop Requests