General Computer Troubleshooting

May include:Installation and support of computer, operating system, software, and other features. Troubleshooting and problem escalation for software and hardware issues. Antivirus software license management and monitoring. Transfer of data from old equipment to new equipment.

 
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KACE Hardware & Software Updates
Automated Workstation Patching at SUNY Cortland ensures seamless software updates for faculty and staff. The KACE agent runs in the background to keep systems secure and up-to-date, minimizing disruptions to workflow. Users are notified in advance if updates require action, such as a reboot, allowing flexibility to postpone briefly if needed. This proactive approach enhances overall system security and operational efficiency.