Good afternoon!

As we continue our transition to Microsoft Teams Calling, we want to thank everyone who has already made the move and provide guidance for departments scheduled to transition this week.

We know that any major technology change comes with a learning curve, and we appreciate your patience, flexibility, and feedback as we modernize campus phone services.

For Departments Transitioning This Week

Your department's phone service is scheduled to move to Microsoft Teams Calling after business hours on July 15. Beginning July 16, you will make and receive campus phone calls through Microsoft Teams instead of your desk phone.

Before July 16

Please complete the following steps if you have not already done so:

• Open Microsoft Teams on your computer and ensure you can sign in successfully.
• Review the Teams Calling Quick Start Guide and FAQ.
• If you need a headset, contact your Administrative Assistant or Department Head. To help manage distribution, headset requests should be submitted by department. Order here.

If you already use a headset or headphones for Teams meetings, they should also work for Teams Calling.

• Plan to attend one of the support sessions listed below.
• Contact the Technology Help Center at x2500 or submit a ticket if you have questions before the transition.

On Go-Live Day

• Your desk phone will stop functioning by noon on July 16.
• Take a few minutes to review the Getting to Know Teams Calling guide and make a few test calls.

Support

We will be offering two drop-in support sessions on your first day of Teams Calling. If possible, please bring your laptop.

Support Session #1 Thursday, July 16, 2026 9:00 a.m. – 11:00 a.m. Bowers 1114

Support Session #2 Thursday, July 16, 2026 1:00 p.m. – 3:00 p.m. Cornish 1304

If you cannot attend one of these sessions, you can sign up for Teams Calling training, contact the Technology Help Center at x2500, submit a ticket, or visit the Technology Help Center in the Memorial Library.

For Everyone Who Transitioned Last Week

Thank you for helping make the first phase of Teams Calling a success. We appreciate the feedback we've received and are actively making improvements based on your experiences.

Helpful Reminders

If you haven't already done so:

• Review the Quick Start Guide to customize your call settings and voicemail.
• Visit the Getting to Know Teams Calling article to become more familiar with Teams Calling features and ensure everything is working as expected.
• If you would like someone to be able to pickup calls on your behalf – review this article for instructions on how to setup a call delegate.

Physical Phone Pickup

Our team will be picking up physical phones this week. A tech will disconnect your phone and ensure that you still have network connectivity on your computer.

Department and Office Numbers

If you answer a department or office phone number, we are refining department calling configuration. Our goal is to:

• Make missed calls easier to identify.
• Simplify call routing where a single individual primarily answers the phone.
• Improve the overall experience for individuals sharing a phone number.

We appreciate your patience while we refine the configuration. We will communicate with the impacted individuals as updates are made.

Support

Please reach out if you need support. We will continue to hold Teams Calling trainings in a variety of formats. Sign up here.

You may also contact the Technology Help Center at x2500, submit a ticket, or visit the Technology Help Center in the Memorial Library.

Thank you,

Microsoft Teams Calling Project Team

Project Webpage