When you create a delegate, you give someone else the ability to make and receive calls on your behalf. They will be notified when you change call settings to send calls to them.
Please be aware that when you add a delegate, you’re essentially sharing your phone line with them, so they can see and share all of your calls.
Create a Calling Delegate
To designate a delegate:
- Go the Calls tab of Teams Settings
- Scroll down to the Manage Delegates section
- Select the Add a Delegate button
- Enter the name or number of the delegate – a delegate can only be another person with a SUNY Cortland Teams account
- Choose the abilities of the delegate
- Both the delegator and the delegate will receive notification in their Teams chat that the delegation has been made. The abilities available to the delegate will be listed
- Your new delegate will now appear in your delegates list, and this list will be a selection in your call forwarding and simultaneous ring options. Return to the Calls settings main page to set up call forwarding to your delegates under Call handling and forwarding.
- Delegates can see when you’re on a call and who it’s with.
- Any calls made or received by you or on your behalf can be put on hold or resumed by you or your delegates.
- Checking Change call and delegate settings will allow that delegate to see these permissions for your other delegates and make changes to them.