Teams Calling - Acting as a Calling Delegate

Making and receiving calls

Once you've been added as a delegate, you can make and receive calls on someone else's behalf.

1. Enter a number on the dial pad and select the down arrow next to Call
    
   
   Or, start a one-on-one chat with the person you want to call on the Chat tab of Teams
   and select the calling icon in the tops right of the screen. 
   
    
2. Select the Delegator Name to call on behalf of that person
   
   Keep in mind that any delegator (the person who assigned you as a delegate) can always see the calls you make and receive on their behalf.
    

Put calls on hold as a delegate

Delegates can also put calls on hold. Just select Hold in your call window

Everyone in the call will be notified that they've been put on hold,
and you or your delegator can continue the call by selecting Resume either in the meeting or in the Call List on the Teams Call Tab

Delegators can turn off this permission by de-selecting Pick up held calls in the Delegate settings.

Call history

Delegators and delegates can view shared call history for the delegated calls made or received using the delegator's shared line. The call history timeline will display information on calls answered by or made by delegators and delegates.
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Notes: 

• When a delegate places a personal call using Call as myself, this call will remain private and will not appear in the shared history view.
• Call artifacts like recordings and transcripts will not appear in shared history.
• Deleting shared history is not supported.
• When delegation is turned off, the shared history view will be removed for all delegates.
• Shared voicemail is not supported.