Known Duo Token Limitations

USB Only

We currently only have tokens compatible with a USB port. This means your device needs to have a USB port. If you do not have a USB port but are still interested in using a token, contact the Technology Help Center to figure out what might be available to you. 

Web Browser Compatibility

Duo tokens only work in Safari, Google Chrome, and Mozilla Firefox. If you are having trouble with your token, make sure your web browser is up to date. Certain applications like Adobe that require you to sign in may present you with a Duo prompt that is running in the app instead of the browser, which is also not compatible with a token.


Article ID: 126793
Fri 1/29/21 1:45 PM
Mon 10/4/21 4:02 PM

Related Services / Offerings (1)

SUNY Cortland uses a two-factor authentication solution called Duo to help protect your SUNY Cortland account. Your first factor of authentication is your username and password. Your second factor is Duo. Duo prevents anyone but you from accessing your account, even if they know your password.