Hello,
Thank you for helping us successfully complete this major milestone in the Teams Calling project. As of tomorrow, all scheduled departments and individuals will have moved to Teams Calling. As the campus continues to settle into Teams Calling, we’d like to share a few reminders, helpful tips, and information about available support resources.
TL;DR:
Teams Calling is now live for all scheduled departments and users! If you haven’t done so already, please take a few minutes to set up:
- Your Voicemail
- Out-of-office settings
- Call Delegates (if needed) Creating a Calling Delegate | Acting as a Calling Delegate
For the best experience, use the Teams desktop app whenever possible. Additional drop-in support sessions will be available throughout August, and Technology Help is ready to assist if you need support. Work continues on emergency phones and the remaining physical phone deployments in select campus locations. Thank you for your patience, feedback, and partnership throughout this transition!
Did you know?
- You can answer your campus phone calls, chats, and more from your mobile device using Teams.
- You can type out your voicemail message – and Teams will read it to your caller for you.
- Teams voicemail provides a transcription of your messages.
- You can set up call forwarding or delegates when you’re away from the office.
Keep reading to learn more!
Getting the Most Out of Teams Calling
Using Teams on All of Your Devices
Teams isn’t limited to your campus computer. By installing the Microsoft Teams app on your mobile device, you can access calling, chat, file sharing, and notifications while away from your computer. We highly recommend reviewing this article if you plan on utilizing Teams on your mobile device – this article will guide you through how to manage Teams notifications.
Set Up Your Voicemail
If you haven't already, take a few moments to customize your voicemail greeting and review your voicemail settings. Here are some articles about how to set up and manage your voicemail. Voicemail Setup
Checking Voicemail: Personal | Department
Call Delegates
If an Administrative Assistant, Office Assistant, or colleague regularly answers calls on your behalf, you may benefit from using Teams Calling delegates. Delegates can answer calls for you, place calls on your behalf and help ensure important calls don't go unanswered. Creating a Calling Delegate | Acting as a Calling Delegate
Headset Information
If you're looking for a headset, remember that many headphones already used for Teams meetings will also work for Teams Calling. Additional headset options are available and should be ordered through the Hardware/Software system. See this article for more information on the available options.
Best Practices
Planning to Be Out of the Office?
We recommend you review your plan for when you are out of the office. Consider updating your out-of-office voicemail, setting up call forwarding, or assigning a delegate if someone else should answer calls while you're away. See this article for guidance on how to prepare for being out of the office.
Use the Desktop App When Possible
For the best calling experience, we recommend using the Microsoft Teams desktop application rather than Teams in a web browser. The desktop app provides the most consistent access to calling features and settings.
Training & Support Opportunities
We recognize that many faculty members were away from campus during the summer rollout. We will be offering more drop-in support sessions in August. Although these sessions were scheduled with faculty support in mind, all are welcome to drop in if they need additional assistance.
Aug. 11, 2-4pm in Bowers, Room 1114
Aug. 12, 10am-12pm in Professional Studies, Room 1166
Aug. 18, 10am-12pm in Moffett, 2nd floor conference room
Aug. 20, 1-3pm in Park Center, Room 2133
Aug. 25, 1-3pm 1-3 Cornish, Room 1304
Aug. 27, 10am-12pm Professional Studies, Room 1166
If you're still getting comfortable with Teams Calling—or if you discover a feature you'd like help configuring—we encourage you to attend a session or contact the Technology Help at 607-753-2500.
What’s Next?
UPD and Emergency Phones
Information Resources is continuing to work with UPD and the necessary vendors to transition emergency calling to the new system. We will keep the campus notified as changes are made.
Physical Phones, Classrooms & Shared Spaces
Information Resources has worked closely with campus leadership to determine where physical phones should remain. Physical phones will continue to be provided in adjunct offices, custodial offices, science labs, pool facilities, and some workshop environments. Information Resources will continue to review requests for physical phones.
Thank you again!
Thank you again for your patience, flexibility, feedback, and partnership throughout the Teams Calling transition. The success thus far on this project could not have been achieved without the collaboration and support of departments across campus.
Need Help?
As always, if something isn’t working as expected or you’d like help configuring a feature, you may contact Technology Help by calling 607-753-2500, submit a ticket here, or visit The Help Center in the Memorial Library. – We look forward to hearing from you!
Microsoft Teams Calling Project Team