I have a new mobile phone and now I cannot authenticate using Duo.

  1. Enter your username and password into myRedDragon.
  2. Before you authenticate, click the Settings button to the right of the SUNY Cortland logo.
  3. Click My Settings & Devices. Use your back-up authentication method to authenticate. 
  4. Click the gear to the right of your device, then click Reactivate Duo Mobile. 
  5. Follow the prompts. 


Article ID: 126840
Fri 1/29/21 3:12 PM
Fri 2/5/21 10:24 AM