My SUNY Cortland email stopped working on my mobile phone after Duo was added to my account.

There are known compatibility problems with a few mobile mail apps and Duo. Below is a list of apps that are compatible as of January 2021.

Androids: Outlook

iPhone iOS 11.x or greater: Mail or Outlook

iPhone iOS 10.x or less: Webmail

If you have a compatible mail app and the account stops working after you begin using Duo, you just need to remove and re-add the account to the mail app.

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Article ID: 126835
Fri 1/29/21 3:04 PM
Wed 11/3/21 1:03 PM