Blackboard - "Your Webex authorization has expired" message when trying to use Webex features.

When trying to use Cisco Webex features in Blackboard, you receive the following error message:

"Your webex authorization has expired. Please reauthorize webex."

The following steps should resolve this error:

1. Access the Cisco Webex link in any of your Blackboard courses. Click the Virtual Meetings tab if it doesn't automatically show.

2. In the top right, next to support, click the Log Out button (it should look like a rectangle with an arrow in it).

3. Click Sign in with Webex Meetings.

Sign into Webex prompt.

4. Enter your firstname.lastname@cortland.edu email address, when prompted.

5. If redirected to myRedDragon, enter your NetID and Password, then authenticate with Duo, if prompted.

6. Accept the permissions request, when prompted.

Webex Education Connector prompts for Blackboard.

7. You have now reauthorized your Cisco Webex account in Blackboard and will be able to access it again.   If you continue to have difficulties contact Tech Help @ (607) 753-2500 or thc@cortland.edu

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Details

Article ID: 114641
Created
Tue 8/25/20 7:59 AM
Modified
Fri 10/15/21 3:44 PM