Teams Calling - Voicemail Setup

Set up your voicemail

1. Go to the Teams Settings
2. Select the Calls tab
3. Scroll to the Manage voicemail section
   

Record a Custom Greeting

1. In the Manage Voicemail section select the Record a Greeting button
2. The Record a greeting meeting window will open
3. Select 1 on the dial pad to record your personal greeting
   
4. Follow the prompts to record your new message - be sure to press "1" to accept the message
   
    

Set up Text-to-Speech Customized Greeting Option

Set up a voicemail greeting using text-to-speech:

1. Select the Edit Custom Greeting button
   

2. In the dialog box that opens, type your custom greeting
   
3. Select Save

If you have recorded a greeting it will override the text-to-speech option

Note: There is an automated message that says "Please leave a message after the tone. When you are finished hang up, or press the # key for more options" after any message that you record or enter. Please plan your message accordingly

Manage Out-of-office Voicemail

Record Out-of-office Voicemail message

To record a specific voicemail response for when you are out-of-office:

1. Scroll up to the Manage Voicemail section
2. Select the Record a Greeting button
   

3. In the recording dialog box that opens select 2 on the dial pad to record your out-of-office voicemail
   

Controls for Out-of-Office Voicemails are in the Manage out-of-office voicemail section

Create a text -to-speech greeting

1. Select the Write a Custom Greeting button
   
2. In the dialog box that opens type in your custom out-of-office greeting
   

Note: There is an automated message that says "Please leave a message after the tone. When you are finished hang up, or press the # key for more options" after any message that you record or enter. Please plan your message accordingly

Out-of-office Voicemail Settings

Select when you would like your specialized voicemail to play.

Choose All the Time, When Outlook automatic replies are on, or neither.

Be aware that if you choose "All the Time" your specialized away message will play continuously to callers, regardless of your calendar status or working hours.  It overrides your default voicemail greeting until you manually turn it off or uncheck it. It is mostly used if you are on an extended leave and want the exact same out of office message playing to all callers, rather than switching between standard business and away greetings.

Choose what happens when the call is redirected to voicemail

These settings are applicable for both everyday and Out of Office voicemail.

Select the down-arrow in this field to choose what happens when the call is redirected to voicemail. The default option is to let the caller record a message, but the options include:

• Let the caller record a message
• Let the caller record a message or be transferred to someone else
  If you choose this option a field will open with Name or Number options
  
• Play your greeting and end the call
• Play greeting then transfer the call to someone else
  If you choose this option a field will open with Name or Number options
  
• End the call without playing your greeting