Teams Calling - Voicemail Setup

Set up your voicemail

1. Go to the Teams Settings
2. Select the Calls tab
3. Scroll to the Manage voicemail section
   

Record a Custom Greeting

1. In the Manage Voicemail section select the Record a Greeting button
2. The Record a greeting meeting window will open
3. Select 1 on the dial pad to record your personal greeting
   

4. Follow the prompts to record your new message

Choose what happens when the call is redirected to voicemail

Select the down-arrow in this field to choose what happens when the call is redirected to voicemail. The default option is to let the caller record a message, but the options include:

• Let the caller record a message
• Let the caller record a message or be transferred to someone else
  If you choose this option a field will open with Name or Number options
  
• Play your greeting and end the call
• Play greeting then transfer the call to someone else
  If you choose this option a field will open with Name or Number options
  
• End the call without playing your greeting

Set up Text-to-Speech Customized Greeting Option

Set up a voicemail greeting using text-to-speech:

1. Select the Edit Custom Greeting button
   

2. In the dialog box that opens, type your custom greeting
   
3. Select Save

Note: If you have recorded a greeting it will override the text-to-speech option
 

Manage Out-of-office Voicemail

Record Out-of-office Voicemail message

To record a specific voicemail response for when you are out-of-office:

1. Scroll up to the Manage Voicemail section
2. Select the Record a Greeting button
   

3. In the recording dialog box that opens select 2 on the dial pad to record your out-of-office voicemail
   

Controls for Out-of-Office Voicemails are in the Manage out-of-office voicemail section

Create a text -to-speech greeting

1. Select the Write a Custom Greeting button
   
2. In the dialog box that opens type in your custom out-of-office greeting
   

Out-of-office Voicemail Settings

Select when you would like your specialized voicemail to play.

Choose All the Time, When Outlook automatic replies are on, or neither