Teams Calling - In-Call Controls

In-Call Controls 

The available controls for internal Teams calls are:

 or

and for external calls the controls are:

Dial Pad 

The Dial Pad will open a keypad that can be used to select phone extensions or respond to commands within a call. 

Note: This keypad is not used to transfer or add people to a call 
 

Hold 

To put a caller on hold: 

1. Select the Hold button. Hold music will be played 
2. Select Resume to start talking again 
   
   

Transfer 

 To transfer a call: 

1. Select the Transfer button 
2. Choose Transfer or Consult then Transfer
   

Transfer-Internal 

1. Select the Transfer button 
2. Choose the Transfer option 
3. In the Transfer the Call dialog box enter the name or the number of the person the call is transferred to
   
   
    
4. Choose the name from the drop down list for an internal transfer 
5. After selecting, select the arrow next to Transfer to an audio call and choose the type of transfer to make 
   
   
   
   The default is Transfer to an audio call – this will ring the destination phone 
   Transfer to their work voicemail – will not ring the destination phone but go directly to voicemail 
   Transfer to **** number – Work number will ring the Teams account of the person associated with that extension, any other number will only be included if it has been added to the contact card of the person listed ​​​​​​​
6. Next, check whether to Ring back if there is no answer or to include a call topic for the recipient
   
   
    
7. Click Transfer 

Transfer-External 

1. Enter the 10-digit number you want to call 
2. Select Enter or the dropdown designating the external number 
3. Choose to ring back or include a call topic 
4. Select Transfer 
   

Consult and Transfer-Internal 

1. Select Transfer > Consult and Transfer 
2. Enter the name of the person to transfer the call to 
   

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