Teams Calling - Calling Settings

In Microsoft Teams you can customize your call settings to manage delegates, set voicemail messages, and more.

To create personalized settings for your Teams Calling account:

1. Go to the Teams Settings
   
    
2. Select the Calls tab
   

 

Call Handling and Forwarding

This section is where you can decide what happens when you receive a call

 

Forward All Calls

Toggle this setting to ‘on’ if you would like all calls to be forwarded

 

When you receive a call

This setting will determine what will happen to incoming calls to your Teams account

 

When you can’t answer a call

This setting will determine what happens when a call is not answered within the time selected in the
Ring this many seconds before redirecting field below it

When first starting with Teams Calling it may be a good practice to set this time a little longer so that you do not miss any calls you would like to pick up

 

Ringtones

The ringtone section will allow you select a ringtone for your Teams calls.
The Arrow to the right of the ringtone selection will provide you with a preview of the sound chosen

Manage Voicemail

There are options to record your own voicemail but also to have a text-to-speech voicemail message

 

Record a custom greeting

1. Select the Record a greeting button
2. In the screen that open there will be the opportunity to record your personal greeting (press 1 on the dialpad)or to record your out of office greeting (press 2 on the dialpad)
   

Choose what happens when the call is redirected to voicemail

You do not need to allow caller to leave a voice message, there are several options including simply ending the call

 

Set up text-to-speech customized greeting

If you record a greeting it will override the text-to-speech greeting.

1. Select the Edit custom greeting button
2. Enter your personalized greeting in the field
   
    

Manage Out-of-Office Voicemail

This is a separate voicemail will only be played when you are out of office.

Record the greeting in the previous voicemail section by choosing Record a custom greeting and choosing #2 on the dialpad
or choose Write a custom greeting for a text-to-speech greeting

 

Manage Delegate

In this section, you will be able to grant others permission to share access to your phone number

Please see the Knowledge Base articles to Create a Calling Delegate and Acting as a Calling Delegate for further information.