Setting up the Microsoft Authenticator App using Phone Number Authentication

Summary

Step by step instructions for setting up the Microsoft Authenticator app if the only available authentication method is phone number.

Body

Setting up the Microsoft Authenticator App

The Microsoft authenticator app can be set up using a phone number using the following procedure. 

1. Download the Microsoft Authenticator app from the Apple store or Google Play store. 

Microsoft Authenticator app in the Iphone App store. Protects your online identity

2. Open the Microsoft Authenticator app after it finishes downloading. 

3. You may receive a question if you accept Microsoft's privacy policy. Click Accept. 

Microsoft respects your privacy. We collect required diagnostics data to keep the app secure and updated. This does not include any personal data. Options for Accept, Microsoft privacy statement.


4. Microsoft may ask if they can collect additional data to improve the app. Click Continue. 

Help us improve Microsoft Authenticator. By allowing us to collect additional non-personal data, you can help us improve the app. You can turn this on or off at any time in the 'Settings' page. Option to Help improve the app by sharing your app usage data. Option to continue. Option for Microsoft Privacy statement.


5. Microsoft may ask for you to turn off battery optimization. If it does, press Turn off Battery Optimization. 

Stay signed in to your acccounts by keeping Microsoft Authenticator running in the background. Turn off battery optimization to stay signed in with single sign-on and get important work notifications. This is required to use the Authenticator app. Option to Turn off battery optimization.

6. In the pop up that appears, click Allow. 

Stop optimizing battery usage? Authenticator will be able to run in the backgroun. Its battery usage won't be restricted. Options for deny and allow.


7. On the sign in page for the Microsoft Authenticator app, click Add a Work or School Account. 

Option for skip. Peace of mind for your digital life. Options for Sign in with Microsoft, add work or school account, scan a QR code. You can get a QR code from your organization or account such as Microsoft, Google, or Facebook. Already have a backup? Sign in to your recovery account. Option for Sign in to recover.

8. In the pop up window, click Sign in. 

Add work or school account. Options for Scan a QR code, Sign in, Cancel.


9. Microsoft may ask for you to pick an account to continue. Click your Cortland account if present, otherwise click Use another Account. 

Pick an account to continue. There is an option for a cortland account, and use another account.

10. Enter in your Cortland user name and password if necessary. 

11. You will be asked to verify your identity using your phone number. Click your preferred method, Text or Call. 

SUNY Cortland Microsoft Verify your identity. Options for Text, Call. Are your verification methods current? Check at https://aka.ms/mfasetup. Options for I need help logging in. I need technology help. System Status and Scheduled Maintenance. For security reasons, please log out and exit your web browser when you are done accessing services that require optimization.


12. In the page that appears, click Continue. 

Let's secure your account. Adding these ways to sign in or verify will give you faster and more secure access to your account. Passkey Sign in with your face, fingerprint or PIN. Passwordless sign-in requests. Sign in without a password. Multifactor authentication. Approve a sign-in request on your phone. One-time password code. Use a code generated in Authenticator. Option for Continue.


13. Your account is now added to the app. Click Done. 

Account added. You can now sign in or verify using the following methods. Option for Done.

Details

Details

Article ID: 166061
Created
Fri 11/6/26 9:49 AM
Modified
Tue 11/10/26 3:09 PM