Policy on Non-Supported (Specialty) Software for Offices

 

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Policy statement

A comprehensive description of the policy, including why it is needed, how the policy will meet the need or solve the problem, what procedures may be required, what operational activities may be affected, and in which areas.

Purpose:

Information Resources encourages the campus to use supported software whenever
possible. However, specialty software that is not supported by Information Resources
may be ordered and installed in compliance with the following Guidelines.

Applicability and Scope

  • Unsupported specialty software will be ordered only after consultation with a technologist in Information Resources.
  • Departments are responsible for funding for this software.
  • Support is limited to initial installation and upgrades. There will be no additional training or assistance from Information Resources
  • Campus Technology Services will order the software, which should be requested on a
    Software Request Form. PC Services is responsible for ordering and installing
    software for PC’s; Macintosh Services is responsible for ordering and installing
    software on Macintoshes.
  • Campus Technology Services will make arrangements for installation, and will retain office.CTS the installation media in the
  • When the order is placed and when the software is installed, individuals will be told that they cannot expect to receive campus technical assistance with the software, nor will it automatically be available on classroom computer projection systems.
  • Secretary will enter a record of the software into the inventory database and CTS The Secretary to initiate the department APIR send a copy of the completed form to the charge-back process.
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