EMS Failure Sending Mail

Tags EMS EMSClient
NOTE: As of Spring 2023, this process should no longer be necessary. Please leave a comment below if you have needed this documentation; otherwise, this article will be archived at its next review date.

If a user receives the following error whilst trying to send emails via EMS (E.G. event confirmation emails), it means their computer's IP address is not registered with Systems Administration as approved for such action:

Failure sending mail.

Unable to read data from the transport connection:

net_io_connectionclosed.

To fix, collect the user's IP address and include it in a ticket to Systems Operations & Security requesting access to send email via EMS.

Details

Article ID: 141581
Created
Tue 9/6/22 12:09 PM
Modified
Tue 9/12/23 9:58 AM