Working Remotely — Important Technologies and Their Definitions


VPN: Virtual private network. SUNY Cortland maintains sophisticated security to protect our system. Many services available when you are on campus are not available when connecting from a remote location. VPN software creates a tunnel from your machine to on-campus resources. SUNY Cortland uses Cisco AnyConnect for VPN resources.

How to connect to VPN


Shares: A shares drive is shareable, secured storage that's only reachable while on the campus network. If you use your U drive or a department share you will need to first VPN in to connect to shares. You can then use the instructions below to access your shared files. Please keep in mind that often when saving files from a remote location there is a lag; it may take a few seconds to complete.

Connecting to shares


Remote Desktop: It is possible to use a tool called Microsoft Remote Desktop to connect to your work computer from home. This can be useful if you have a program installed on your work computer that you cannot install at home. Remote Desktop only works if your work computer is powered on.

How to use Remote Desktop


Phone Calls: You can set your office phone to forward calls to your cell phone, but a better method of getting these calls is to install Cisco Webex  softphone. 


Softphone: You are probably used to taking a call at your desk on a phone. That is not always the case when teleworking. You do have the option to use a softphone, which is basically a phone that runs on your smartphone or computer. If you use your computer, you will need a microphone and speakers; a headset works best (Bluetooth or wired).

Request a softphone


Online Collaboration: We have three main tools to assist you. These tools will allow you to hold virtual meetings, conference calls, one-on-ones and stay in touch. We currently support WebEx, Skype and MS Teams.


Article ID: 113912
Fri 8/14/20 1:22 PM
Wed 11/10/21 2:59 PM